Support
Answers to common questions, and a direct line to our team.
How do I add funds?
Open your wallet, submit a top-up request with the amount and method, and your balance is credited as soon as the payment is confirmed.
When do I receive my order?
Instant products are delivered to your order page. Some items are delivered manually by our team, and you can be notified by email.
What if a code or login does not work?
Open a support ticket from your dashboard with the order number and we will replace or refund the item where appropriate.
How do service requests work?
Submit your brief on a service page. We review it, agree the scope and price, and keep you updated in your dashboard.
Need help with an order?
Registered customers can open a ticket and follow the conversation in their dashboard.
Open a ticket Contact us