SMS verification and virtual numbers
- If a verification code does not arrive before the number expires, the order is refunded to your CloudSms wallet.
- If a code was delivered, the order is complete and cannot be refunded, even if the receiving service later rejects the number or account.
- Rented numbers are refundable only if they never became usable, as confirmed by us.
Account marketplace purchases
- For accounts sold through the CloudyBoost marketplace, contact support promptly if the credentials do not work, the delivered account materially differs from the approved listing, or there is credible evidence that the account was stolen, hacked, compromised or obtained fraudulently.
- We may request screenshots, transaction information or other evidence to investigate a marketplace dispute.
- If an account is confirmed to have been stolen, hacked, fraudulently obtained or materially misrepresented, CloudyBoost may take action under the Terms, which may include removing the listing, suspending accounts and determining an eligible refund or transaction reversal where permitted.
- No refund is guaranteed where a buyer knowingly purchased an account that violated the Terms or where the problem results solely from a third-party platform's rules or later actions.
Accounts, VPN, subscriptions and software
- If a product arrives not working or not as described, contact support within 24 hours of delivery with details or screenshots. We will replace it or refund it to your wallet.
- Once a login, key or subscription has been used or changed, we cannot refund it unless it was faulty when delivered. This does not limit remedies that may apply to a marketplace transaction involving fraud, theft or material misrepresentation under the account marketplace rules.
Websites and custom services
Ready-made websites are digital goods that are handed over on delivery and are not refundable once access has been provided, unless the product is materially different from its description. For custom work, the refund terms agreed in your quote apply; work already completed is not refundable.
Wallet top-ups
Funds added to your wallet are meant to be spent on CloudSms. Unused balances can be refunded to the original payment method on request, minus any non-recoverable payment fees, unless the account is under review for fraud or misuse.
How refunds are paid
Approved refunds go back to your CloudSms wallet, normally straight away. Refunds to an external payment method can take several business days to appear, depending on your provider.
How to request a refund
Open a support ticket or use the contact page, and include your order number. We aim to reply within one business day.
When we cannot refund
We cannot refund orders that were cancelled for breaking our Terms, orders paid with funds obtained fraudulently, or problems caused by third-party platforms rejecting a number or account that was delivered correctly.
Contact us
Questions about this page? Email Sms@cloudyboost.com or use our contact page.